Explore your Reward Platinum benefits

To access your account’s insurance and lifestyle benefits, full terms and conditions, and any exclusions or excesses that apply, just visit our Membership Services.

What is Membership Services?

• Make a travel insurance claim.
• Answer medical screening questions.
• Register your mobile phone.
• Make a mobile phone claim.
• Get discounted cinema tickets.
• Find local tastecard restaurants.

We’ve gathered all the information for your Reward Platinum benefits in one place.

Important documents

We do our best to ensure everyone is aware of their account terms and conditions, please take some time to review, print and/or save a copy of these.

Features and benefits

• Travel benefits
• Protection benefits
• Lifestyle benefits
• Rewards

Travel benefits OpenClose

Travel insurance

Do you love to travel? Our worldwide travel insurance provides cover for you and your eligible partner and dependent children for trips of up to 31 days. The policy also includes winter sports cover and up to £10 million emergency medical expenses cover. Underwritten by AWP P&C SA and administered by AWP Assistance UK Ltd trading as Allianz Assistance.

Worldwide travel insurance

• Worldwide travel insurance that covers you and your family for 31 days per trip (including winter sports).
• Cover for you, your partner and dependent children under 18 (or under 23 if in full time education) at the start of the journey. Children must be living at the home address (or with the other parent), and be neither married nor in a Civil Partnership.
• Emergency medical expenses, cancellations, baggage and more.

Policy underwritten by AWP P&C SA and administered by AWP Assistance UK Ltd trading as Allianz Assistance.

Things to remember

• Your partner is the person you, the account holder, live with at the same home address in a relationship, whether married or cohabiting.
• If you or the joint account holder are aged 70 or over, you will need to contact us to pay for a £75 annual age extension upgrade for each person insured aged 70 or over for cover to apply.

Before you book or commence any travel

To find out if you can extend your travel insurance to include cover for any new or existing medical conditions please sign in and complete the online form.

If wish to discuss how your insurance works, you can call us:

UK: 0345 609 0456 | Relay UK: 18001 0345 609 0456 | Monday to Friday, 8am-8pm | Saturday, 9am-5pm | Sunday, 10am-5pm.

Pre-existing medical conditions

Pre-existing medical conditions won't be covered. You may have to pay extra for this cover or you may find that your condition cannot be covered.

If Allianz Assistance are unable to offer you an upgrade to extend the level of cover you need, or your upgrade insurance premium is higher than you expected because you have medical conditions, help could still be available.

You may be able to obtain alternative travel insurance cover for pre-existing medical conditions by contacting one of the providers featured in the MoneyHelper Directory of specialist travel insurance providers for people with serious medical conditions. Do take time to study and compare the terms and conditions to ensure you have the cover you need.

Telephone: 0800 138 7777 | Relay UK: 18001 0800 138 7777 | Monday to Friday, 8am-6pm | Saturday, Sunday and Bank Holidays, closed.

How to make a claim

If you are injured or ill while you are away, call our Emergency Assistance Service:

UK: 0345 609 0456 | Relay UK: 18001 0345 609 0456 | Overseas: +44 (0)208 666 9277 | 24/7, 365 days a year.